Privacy Policy

1. Overview

Woolf IT Solutions LLC ("we," "us," or "our") respects your privacy. This policy explains what we collect through woolfitsolutions.com and how we use it. We do not sell your personal information.

2. Information you give us

If you contact us through the contact form, the assessment scheduler, the website chat, or by email, we receive the details you choose to send, which may include:

• Your name
• Your email address
• Your phone number (optional)
• Your company name (optional)
• The message you write, your preferred appointment day and time, or what you tell us in chat

3. How the forms and chat work

When you submit the contact form or the assessment scheduler, your details are sent to our server, stored in a secure database we control (hosted with Supabase), and forwarded to us as a notification email (delivered via Resend) and an instant message (delivered via Telegram) so we can respond quickly. If you request an assessment, we also send you a confirmation email.

The website chat stores the conversation in the same secure database. When a person is available, messages are relayed to us (also via Telegram) so a real person can reply. When no one is available, an AI assistant may answer general questions directly; it identifies itself as an assistant and cannot make commitments on our behalf. Conversations, and any contact details you choose to leave, are forwarded to us for follow-up.

We use Cloudflare Turnstile to protect these forms from automated abuse; it may process technical signals such as your IP address to decide whether a submission is from a real person. We also derive a one-way, hashed form of your IP address for rate limiting (we do not store your raw IP for this purpose). If you opt in to text messages, we store the date, time, and disclosure text of your consent, along with the IP address it was given from, because carriers require that evidence.

We use everything in this section only to respond to your enquiry, schedule and deliver services, and follow up about our services.

4. Analytics and advertising

We use Google Analytics 4 to understand how the Site is used (pages viewed, how visitors found us) and Google Ads conversion tracking to measure whether our advertising works (for example, that an enquiry form was submitted after an ad click). These tools set cookies (such as _ga and _gcl_au) and collect device and usage information as described in Google's own privacy documentation.

We use this data in aggregate to measure and improve the Site and our advertising. You can opt out with the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout) and manage ad personalization at adssettings.google.com. Google's privacy policy is at policies.google.com/privacy.

5. Cookies and browser storage

The Site uses cookies needed for basic function (for example, protecting private areas) and similar browser storage (localStorage, used to remember an open chat session), plus the Google Analytics / Google Ads measurement cookies described in section 4. You can control or delete these through your browser's cookie and site-data settings; the Site keeps working without the measurement cookies.

6. Data retention

We keep enquiries (database records, notification emails, and the instant-message copies we receive) only as long as needed to respond and to maintain a normal business record, then delete them in the ordinary course. SMS consent records are kept for as long as carrier rules require.

7. Your choices

You can ask us what enquiry information we hold about you, or ask us to delete it, by emailing kevin@woolfitsolutions.com. For the Google measurement described in section 4, use the opt-out tools linked there.

8. SMS and Text Messaging

Woolf IT Solutions LLC sends text messages to clients and to individuals who provide a mobile number and consent to be contacted by text. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for assistance.

We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information collected for text messaging is used only to communicate with you about our services.

Consent to receive text messages is optional and is not a condition of purchasing any product or service.

9. Contact

Privacy questions: kevin@woolfitsolutions.com.