Commitments
What we put in writing
Thirteen commitments I will sign my name to. Nine things I will do, and four things I will not tell you.
Dock at sunset, Central Florida
Why this page exists
I am one person. I run Woolf IT out of Winter Haven and I work with businesses of 1 to 50 people across Polk County and the I-4 corridor. When you hire me you are hiring a name, so the least I can do is publish what that name is on the hook for.
Below are thirteen commitments in plain English. Nine are things I will do. Four are things I will not say to you, no matter how much easier they would make the sale.
None of this is a legal warranty, and none of it replaces the agreement you sign. It is a written record of how I work, put somewhere public so you can hold it up next to what actually happens. Every line costs me something to keep, which is the only reason it is worth reading.
Nine things I will do
You get the owner
When you call Woolf IT, you get me. Kevin Woolf, the owner, and the person who does the work. There is no tier one, no ticket routing, and nobody reading your account for the first time while you explain it all over again.
If I am not available, you are not stuck
If I am not available, you are not stuck. Every account, license, and password lives in systems your business owns, and the written record of how your systems are built lives somewhere you can reach without me. If something happens to me, you can hand the work to anyone else and they will have what they need on day one. You get the owner, and you never get held hostage by that.
Your accounts, and your exit
Your accounts, your licenses, your domain, your documentation. All of it is set up in your business name, not mine. If you leave, you keep every bit of it. I hand the documentation and the passwords to whoever comes next, there is no charge for the handover, and there is no final invoice for it. Leaving should cost you a month of notice and nothing else.
There is no term to buy your way out of
There is no term to buy your way out of. The agreement runs month to month, there is no cancellation fee, and there is no multi year contract to sign in the first place. If a month is not working, that month is your last one.
Your invoice matches what we agreed
Your invoice matches what we agreed. If a charge shows up that we never agreed to, tell me and it comes off. You should never have to audit a bill from me.
Nothing starts until it is written down
Nothing starts until it is written down and you have said yes. Before any project, or any work outside your monthly plan, you get a plain English description of what I am going to do and what it changes on your bill. If I did not write it down and you did not approve it, you do not owe me for it.
Your rate holds
Your rate holds for two years. What we agree at the start is what you pay, with no annual increase and no quiet re rating. If your business grows enough that the work genuinely changes, we agree the new number in writing first and you see it before it ever reaches an invoice. If a software vendor raises the price of a license I buy on your behalf, I show you their increase in writing.
You get the paperwork, not just the work
For regulated offices, you get the paperwork, not just the work. If you handle patient information, I sign a Business Associate Agreement before I touch anything. If you prepare taxes or hold client financial records, you get the written information security plan and the evidence sitting underneath it. In both cases the output is a document you can hand to an auditor, an insurer, or a client without translating it first.
I will tell you when you do not need to buy something
I will tell you when you do not need to buy something. I do not mark up hardware, and I am not paid more for recommending more. If the honest answer is that what you have is fine for another year, that is the answer you get.
The refusals
And four things I will not tell you
Every one of these would be easier to say than the truth sitting underneath it, and you have probably been told all four before. You will not hear them from me.
I will not promise that nothing will break
I will not tell you that nothing will ever break. Hardware fails, vendors have outages, and the internet goes down. What I will tell you is that it is being watched, that you will often hear about it from me before you notice it yourself, and that there is a written plan for the day it happens.
I will not put a number on how fast I answer
I will not put a number on how fast I answer. Some problems take a minute. Some are sitting in a hardware vendor's replacement queue where no promise of mine moves anything. I would rather tell you honestly where your problem stands than print a number I would spend the rest of the year explaining away.
I will not tell you that you cannot be hacked
I will not tell you that you cannot be hacked. Nobody can tell you that, and the ones who imply it are the ones to be careful with. I will make you a much harder target than you are today, and I will be straight about what is still open and what closing it would take.
I will not tell you that I make you compliant
I will not tell you that I make you compliant. HIPAA puts that on the practice. The FTC Safeguards Rule puts it on the person your firm names. What I do is the work underneath it, and the written evidence that the work happened, so that when someone asks, you have something to hand them.
The only way to check any of this is to talk to me
A free IT assessment is a straight conversation about what you have, what is exposed, and what it would take to fix. No obligation, and no pressure at the end of it.